Cancellation / Refund Policy

At SignatureZ, we value your satisfaction and want to ensure that your shopping experience is as seamless as the pens we offer. Please take a moment to familiarize yourself with our Cancellation and Refund Policy, which outlines the guidelines and procedures for cancelling orders and requesting refunds.

Order Cancellation:

• Orders may be cancelled by the customer prior to shipment. To cancel an order, please contact our Customer Support team at [customer support email] or call [customer support phone number]. Please include your order number and relevant details.
• Cancellations are subject to approval based on the order’s processing status. Once the order has been shipped, it cannot be cancelled. Orders that have already been dispatched should follow the Refund process below.
• SignatureZ reserves the right to cancel an order in case of stock unavailability or other unforeseen circumstances. In such cases, customers will be notified and offered a full refund.

Refund Process:

• Refunds are processed within [number of] business days after approval and in accordance with the original payment method. Refund timelines may vary based on the customer’s bank or card issuer.
• For prepaid orders, refunds are credited to the original payment source. For cash-on-delivery orders, customers are requested to provide bank account details for the refund.
• In the event of product defects or damage during transit, customers must notify us within [number of] days of delivery. We will arrange for a return and a refund or replacement as per the customer’s preference.
• Refunds are processed for the product’s purchase price. Shipping and handling fees are non-refundable, unless the return is due to our error.

Refund Eligibility:

• Refunds are applicable for:
  • Order cancellations prior to shipment.
  • Product defects or damage during transit.
  • Unavailability of ordered products.
• Refunds are not applicable for:
  • Change of mind or buyer’s remorse.
  • Products returned in unsellable condition.
  • Returns without prior authorization from our Customer Support team.

Contact Us:

If you have any questions or need assistance with your order, cancellation, or refund, please contact our Customer Support team at info@signaturez.in or call +91-98215 61234.

Note:

• All requests for cancellations and refunds are subject to SignatureZ’s approval.
• Customers must retain the original product packaging and provide necessary documentation for refund requests.
• This Cancellation/Refund Policy may be revised to align with regulatory changes or updates in our services.

Thank you for choosing SignatureZ. We are dedicated to providing you with the best service and premium luxury pens, and we are committed to addressing any concerns promptly and fairly.